Deliveries and Returns

Because the flamenco MENKES shoes are craftsmanship manufacture, and adapted to our customers needs, we do not accept returns. Returns will only be allowed to exchange them for the same style, color, material, and, only if the product does not present signs of use or deterioration.

Following the instructions that are established in our web site, the clients can determine the shoe and/or the skirt size needed. MENKES will manufacture the products according to the information that you have provided us,as a result, so we depend on the information that you provide us. If you follow our instructions you can enjoy the benefits of the appropriate sizes.

In case we make the shoe according to your measurements, and were not correct, we will not exchange them.

MENKES reserves the rights, whether or not to accept shoes for exchange.
If by any reason you are not satisfied with your order, you have 7 business days, counting from the delivery date of the order, to request a change.

Before make any return you must notify it by e-mail Finally, if you have to send back the product, please, include the invoice and the reason why the shoe is returned.

In case of return, shipping charges will go under customers’ account, unless the products are faulty, or there have been any manufacturing errors. In such a case, MENKES will pay for the shipping charges.

The returns must be mailed to the following address:

C/Pedro Diez, 21 bis 5ª planta
28019 MADRID


250 West 54th St. 8th floor
NEW YORK, NY 10019

IMPORTANT: Please, remember writing down your name and order number outside the package.